Privacy Policy for Physique Club
At The Physique Club, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services or becoming a member, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, date of birth, emergency contact details, and payment information (via ClubRight).
- Membership and Activity Information: Membership type, start date, payment history, usage data (such as visit frequency), and any special requests or preferences you provide us.
- Health and Fitness Information: With your consent, we may collect data about your health and fitness goals or any medical conditions you share to ensure the services we provide are suitable for you.
2. How We Use Your Information
We use your personal information for the following purposes:
- Membership Management: To process and manage your membership, including billing, renewals, and access to gym services.
- Communication: To contact you regarding your membership, club updates, special offers, promotions, and any relevant changes to services. You can opt-out of marketing communications at any time.
- Health & Safety: To ensure your safety and tailor services to your needs, especially if you disclose any health concerns or fitness goals.
- Service Improvement: To enhance your experience, we may use usage data to improve the gym facilities, equipment, and services offered at Physique Club.
3. Sharing Your Information
We will not share your personal information with third parties except in the following cases:
- Service Providers: We may share necessary information with trusted third-party service providers (like ClubRight) to process payments, manage memberships, and deliver other services.
- Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or to protect our rights or the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of The Physique Club, your personal information may be transferred as part of the business transition.
4. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorised access, loss, misuse, or disclosure. These measures include:
- Encryption: Your payment details and other sensitive information are securely processed through ClubRight using encryption technology.
- Access Control: Only authorised staff have access to your personal information, and we regularly review security protocols to ensure data is protected.
5. Your Rights
As a member, you have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you at any time.
- Correction: You can update or correct any inaccuracies in the information we hold.
- Deletion: You can request the deletion of your personal information, subject to certain legal conditions.
- Opt-out: You can opt-out of marketing communications at any time by following the instructions in the email or contacting us directly.
6. Retention of Your Information
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your membership ends or if you request deletion of your information, we will securely dispose of your personal data in accordance with data protection laws.
7. Cookies
Our website and ClubRight platform may use cookies to enhance your user experience. These cookies help us remember your preferences and improve the services we provide. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use some parts of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated to you via email or through notifications on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under data protection laws, please contact us.
By continuing to use our services, you acknowledge and agree to the terms of this Privacy Policy.
This policy ensures transparency and protection of personal information while complying with data protection regulations. If you'd like to adjust anything, feel free to let me know!